Direct2 IT - Support Technician

Brief Description

Direct2 IT (Support Technician) is a one-step technical training. It offers a specific set of skills to enable you to enter and or enhance your career. Support Technician is the first step in the Direct2 training and career program. This program provides the skills necessary for an individual to work within support roles in a variety of organisations.

What are the learning outcomes?

This program is the perfect way for those who have little or no experience with computers to establish a strong career in IT. The program provides you with skills and knowledge that comes with three internationally recognised industry certifications and a nationally recognised Certificate IV Information Technology - (Support).

This program is ideal for?

People who wish to utilise their new found problem solving skills and enjoy working closely with other people. The Support Technician program provides the perfect platform from which to launch your IT career.

You will need?

A logical mind, which is indicated by your cognitive assessment, a passion for computers and a readiness to learn. No previous knowledge of IT is required to undertake this program.

What are the units?

1 Computer Fundamentals
Install, navigate and administer Microsoft operating systems. Partition drives, configure devices and backup/restore the registry.

2 PC Assembly and Configuration
Build a computer from scratch and understand the operation of all its components. Install external devices and configure the ports they connect to.

3 Windows Vista Configuration
Understand the Windows Vista operating system and provide support for its users. and troubleshoot various applications running on Windows Vista, resolve issues with network connectivity, files, folders, printers and other hardware.

4 Configuring Microsoft Windows Vista - Supporting Applications
Identify hardware requirements. Troubleshoot Windows Vista installation issues. Configure and troubleshoot User Account Control. Configuring networking by using the Network and Sharing Center. Configure remote access. Troubleshoot performance issues.

5 PC Troubleshooting and Problem Solving
Learn the best techniques to troubleshoot and repair a faulty computer. Learn to quickly identify both hardware and software faults and network related faults. Understand error messages and use the built in repair tools.

6 Customer Service and Personal Development
Develop communication and negotiation skills to deal with customers face to face and over the telephone. Understanding how to deal with difficult people and provide a satisfactory solution for all parties involved. Learn the latest in resume writing, preparation, dress code, office etiquette and how to approach an interview.

Work-based training(Optional)

Throughout the program you are sent out on work-based training where you gain invaluable experience in the workplace. This part of the training adds so much to your experience and your ability to secure employment upon completion of the course.

CRICOS Code

050407G

Commencement Dates

January
April
July
October

AICT encourage you to apply 2 months before the commencement date to avoid any delay caused by the Immigration processing time. This is especially important if you are from a country in the categories of Australia Visa Assessment Level 3 and 4.

Duration

3 - 6 Months

Prerequisites

• English literacy IELTS 5.5 or equivalent
• Completion of Year 10 or above
• Recognition of prior learning (RPL) available on application.
• Positive attitude and passion for Information Technology

Completed qualifications

• MCITP: Enterprise Support Technician
• MCTS: Windows Vista Configuration
• CompTIA A+ Certified Technician
• Certificate IV in IT – (Support) ICA40205
• Certificate II in Information Technology ICA20105

Career Paths*

• Help Desk
• PC Support
• Customer Support
• Technical Support
• Systems Support
• Software Support

Career Opporunities

Support Manager
Customer Service Engineer
Trainer